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From March a new utility bill for water and for electricity will be introduced across the Emirate of Abu Dhabi. These bills will provide more information, key to managing your water and electricity consumption.
You will receive separate bills for water and electricity showing the Government subsidy. In addition, if you are a residential customer, you will see two consumption bands indicating an ideal-average and above ideal-average range of consumption.
Why a new bill?
Growing population and economic growth is putting pressure on our resources. The Government of Abu Dhabi is taking steps now to help ensure the continuous and secure supply of water and electricity for the future. This new bill is one way to address consumption and influence long-term behavioural change.
If you are a UAE National, you will continue to receive free water but the new bill will be a useful information tool to help you manage your consumption.
Consumption bands
The consumption bands give an average range for water and electricity use, a tool to manage consumption, depending on whether you live in an apartment or a villa (term used for all other premises).
 the ideal-average consumption
 the above ideal-average consumption
Whether in the green or in the red, you can adjust your electricity and water use to keep within the ideal range for your type of property.
The consumption bands are based on annual averages for each property type and are as follows:
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Ideal average
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Above ideal-average
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Property type
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Flat
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All other premises
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Flat
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All other premises
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Electricity (units per day)
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0-20
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0-200
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21+
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201+
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Water (litres per day)
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0-700
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0-5000
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701+
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5001+
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When will I receive my new bill?
The new bill will be rolled out in phases during March and April starting with residential and business customers. As bills are mailed throughout a months cycle not all customers will see the new bills immediately.
In April, bill reprints and online statements for corporate accounts will be introduced.
From mid-April, you will be able to view your new bills online and opt for email billing so as to help with reducing paper rather than receiving your bills through the post.
You will continue to receive SMS total to pay alerts if you have already selected this option.
Please click on the links below to view a short video explaining the new bill (Flash required).
For further information, please contact your distribution company. Please click here for contact details.
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